Rebrandly Reviews

Rebrandly has an overall rating of 4.6 based on 95 reviews. Customer feedback on Rebrandly is mixed: Rebrandly reviewers highlight positive aspects like user-friendly interface, excellent customer support, customizable links, robust analytics, which strongly appeal to businesses seeking link management, marketers looking for analytics, individuals wanting branded links. However, Rebrandly is often criticized for its limited free plan features, occasional link downtime, higher pricing for advanced features, learning curve for new users.

4.6/5.0

95 reviews

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85

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6

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6

All Rebrandly Reviews (95)
girardlouis709
January 25, 2023
"8ewi3n9szknrdixo4nmd"
Hey, I'm really interested!
Judy.Dean
September 30, 2022
"Rebrandly: A Campaign's Downfall"
Rebrandly can really mess up your campaigns. Seriously. I tried using their link shortener and tracking feature for some important PR materials I sent out. One of my contacts reached out to tell me that not only were the links broken, but they were directing to a sketchy expired domain page. I checked it myself, and it was true. What’s worse is that I had verified everything beforehand, and it was all good, but right after I sent out my campaign, the links went kaput.

I’m honestly shocked. It feels like you totally wrecked my PR campaign; I had to redo all the materials, reach out to everyone again, apologize for the hassle, and send them the old, regular links that actually worked. Anyone in PR knows how big of a deal that is.

Sometimes, the old-school, non-trackable, and less flashy options look way better. It was a real tech lesson for me. I ended up deleting all the links and shutting down my account. I doubt I’ll ever use a link shortener and tracker again — just a bummer of a story.
KirkHart
September 27, 2021
"Terrible Customer Support"
Awful service! I'm attempting to shut down my account and dodge this annoying auto renewal, but nobody is getting back to me. Is there a way to not end up shelling out $40?
DwightAlvarez
January 13, 2021
"Avoid this! Rebrandly hijacks your traffic"
Steer clear of this! The free version of this app takes your traffic.

I tried out the free URL shortener to see how it functioned for my own domain and to track the Instagram traffic heading to my shop.

After I set it up in the DNS settings and they took effect, I was shocked to find that my landing page had switched to a Rebrandly page, and there was no option to return to my site.

This app takes your traffic in the free version. Seriously, just don’t bother.
roolio65
December 03, 2020
"Great Dashboard, but Other Features Disappoint"
I signed up for the basic plan at $30 a month, which lets you manage 500 links. The issue I ran into was that if you wanted to tag those links for easy searching, you had to bump up to the $69 monthly plan just to search your own links...that's pretty rough. Plus, if you want to export your data, like saving your links to a CSV file, they give you a custom quote, and mine was almost $1200. The QR code feature is pretty clunky too. Honestly, the only reason I’m giving it 2 stars is that the dashboard looks nice, but if you're just starting with a paid plan, I’d suggest checking out other options first.
kodyjoseph420
September 11, 2020
"Big thanks to Erin!"
So, the support crew at Rebrandly is just fantastic. I ran into a problem with one of my domains, and Erin got in touch with me in no time—like, 4 minutes flat—and sorted it out. Top-notch service!
angryduck769
August 04, 2020
"Sketchy Deal"
I dropped $14 for a year, thinking I could use my own domain/link to point to my site. Turns out, you gotta shell out an extra $4 each month for that perk... and it just embeds the site instead of actually redirecting.
ticklishswan303
May 13, 2020
"My link got blocked for using free hosting..."
My link got blocked simply 'cause I was using free hosting. No discussions whatsoever, but they sure wasted my time with questions about my job title and other stuff that didn’t really matter.
JeremyBrooks
April 07, 2020
"Completely unreliable service"
The service is just plain unreliable. After a weekend outage, I found support was nowhere to be found in a timely manner. They took an extra business day to get back to me, which meant another day of serious problems. Of course, the robotic nature of their replies only made things worse. In the end, we had to switch vendors, and it cost us a pretty penny!

Both the desktop and mobile versions of the site are terrible.

The process for creating new links is frustratingly designed, as it replaces the input before you can take any further steps.

Customer service? What customer service? All the responses seem automated and don’t actually address the problem. For instance, when I opened a ticket with all the necessary details, I just got an email asking for the same info again.
angryladybug811
November 13, 2019
"completely stunned by the login issue..."
I was completely stunned when I was advised to try a different browser since I can't log into my account using Safari. Seriously, don't bother with it; it's just a waste of time!
MiaBoyd
May 22, 2019
"Long-time Rebrandly Fan Since Day One"
I've been using Rebrandly since they first launched a few years ago, and I gotta say, I'm a big fan! Their interface is smooth and easy to navigate, packed with tons of useful features - workspaces (which can double as teams), various custom domains, UTM templates, and the option to modify the destination URL... and that's all included in the FREE plan I'm using. The paid plans offer even more goodies!

I've reached out to support a few times over the years, and they always get back to me quickly and are super nice.
NevaehWagner
May 17, 2019
"Rebrandly is my go-to for sharing links"
I rely on Rebrandly for all my branded links to promote my name. It's an awesome service that I've suggested to tons of my clients! We offer 3D Matterport Tours in Ottawa and utilize these links to showcase our projects!
CharlieTerry
May 17, 2019
"A Must-Have Resource for Marketers"
This is a must-have resource for marketers. If you're looking for branded shortened URLs, you can take charge by using your own domain specifically for URL shortening instead of relying on those generic options available. They offer plenty of features to kick things off at no cost, with even more available if you decide to pay. I reckon there are several extra features they could introduce to enhance its usefulness, but honestly, you get a ton with minimal effort for free. So, in my view, it's an absolute essential for anyone in digital marketing.
blueleopard884
May 16, 2019
"Using Rebrandly is a breeze"
Rebrandly makes it super simple to whip up fresh, branded links for any web address. You can tweak those links too, so if your destination shifts, you can refresh the branded link with the updated URL without needing to alter the one you're sharing. The free service is top-notch, but they also have premium and enterprise options, with the initial paid plan kicking off at $29 monthly.
biggoose423
May 16, 2019
"Rebrandly Enhances My Business's Image and Functionality!"
With Rebrandly, I can effortlessly showcase my work in a polished, branded manner and monitor the feedback from my customers. It's great to see what’s resonating with my clients, helping me figure out what to focus on moving forward.

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